![]() The messages are designed to reduce the number of support requests that are repeated. They are displayed when there is a problem with the configuration of your server or website. If you have an error on the plugin settings screen, first of all please read it carefully. It is much easier and accelerate the solution of your problem. Please remember to include the answers for all 11 questions by adding a thread. Therefore, we recommend disabling all necessary plugins and enabling the default theme. This is very important because other plugins or themes can cause problems. Have you tried checking the plugin operation by turning off all others and activating the default theme? If not, please try whenever possible. What plugin version are you using? If it is not the latest then update and check everything again.ġ1. Do you use any plugin filters or actions from this FAQ? If so, list them all.ĩ. ![]() htaccess files from directories /wp-content, /wp-content/uploads and /wp-content/uploads-webpc (pasting the code using the CODE shortcode in the editor).Ĩ. Please send a screenshot of Devtools with test results.ħ. If in the previous step it turned out that you have files, please do the test, which is described in the FAQ in question How to check if plugin works?. Of you have errors in /wp-content/debug.log send their?Ħ. Send a screenshot from console if an error occurred while converting images. Please check also if you have any errors in /wp-content/debug.log?.Take screenshot of all information presented there.Go to Dev Tools and find request that is marked in red.Click button Regenerate All on the plugin settings page (do not close the console during this time).Go to the Network tab and select filtering for XHR (XHR and Fetch).Run Google Chrome and enable Dev Tools (F12).Go to administration panel and go to plugin settings page.That’s what you should have in this file: define('WP_DEBUG', true) If not, please enable WP_DEBUG_LOG in your wp-config.php (more about debugging: ). Check if in /wp-content/uploads-webpc directory are all files that should be converted. Do you use CDN? If so, please see the question “Does the plugin support CDN?” in plugin FAQ.ĥ. Does your server meet the technical requirements described in the FAQ? Please send configuration of your server (link to it can be found on the settings page of plugin in the section “We are waiting for your message”) – please take a screenshot of the ENTIRE page and send it to me.Ĥ. If your site is not publicly available, add it to test environment.ģ. ![]() Do you have any error on the plugin settings page? If so, which one? Have you consulted your server administrator or developer? If not, please do it first.Ģ. When adding a thread, follow these steps and reply to each of them:ġ. Perhaps someone had a similar problem and it has been resolved. Please always adding your thread, read all other questions in the FAQ of plugin and other threads in support forum first. ![]() How to get technical support? (before you ask for help) ![]()
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